The 3G Shutdown Is Coming – Is Your Fleet Prepared or in the Dark?
All businesses want to make the most of their technology investment and keep it running smoothly. That’s why customer support, training and success are a vital part of the Teletrac Navman service. And we’ve got teams based right here in New Zealand to support and train customers across the country.
James, our New Zealand customer support manager, and Mike, a senior product training specialist, gave insight into what they do, tips for business owners and ideas on how to streamline your business with products like RUC Manager.
Support and success
Each business has their own unique goals. Working with a telematics expert means you can understand GPS tracking data and use it to take action. You can also identify what manual or paper-based tasks can be automated and digitalised. If there’s a hiccup, our technicians and trainers are on hand to get your systems back on track.
James runs an Auckland based support team who handle queries on and troubleshoot issues with both the software and hardware for Kiwi customers. His team focuses not just on fixing the immediate issue but also on checking systems and troubleshooting any future needs. You can contact them via email or phone (0800 447 353).
James is keen to hear customer’s feedback and wants businesses to be getting the most out of their investment. Mike agrees – his team focuses on helping customers reach business goals, streamline their business, and achieve successful return on investment. Through training you can learn how to manage your fleet through useful alerts and dashboards, set up regular maintenance schedules, and understand reports.
Training
Want to hit the ground running? Teletrac Navman hosts online training in four key areas ; fundamentals, alerts and dashboards, maintenance, forms and messaging. In these live sessions, a trainer will take you through these key functionalities with a small group via a shared screen and online meeting. The trainer will follow up with easy guides covering the skills learnt. These sessions run weekly, and the updated timetable can be found here.
Mike’s hacks for success
· Site reporting can be extremely useful for understanding time and activity on site. This helps users better manage time sheets and invoicing, saving time and money.
· Schedule a regular report to help you track vehicle maintenance, licensing and compliance. Better yet, set up alerts based on distance travelled, so your vehicles are serviced as and when needed.
· Something often overlooked is idle time. Using idle alerts, idle dashboard metrics and idle reporting, users can identify fuel wastage and unnecessary wear and tear on their vehicles. Leaving vehicles idling could affect your legal, safety, financial and regulatory requirements.
· RUC Manager is an awesome way of streamlining the road user charges licensing and rebate system. If you have diesel vehicles in your fleet, this can save you hours of paperwork – and automate accurate rebate claim forms for when your vehicles were on private roads.
· Utilising high definition, second-by-second data, you have a powerful tool for incident investigation through tracking both driver and vehicle activity in detail. High definition data is also often used to provide evidence of work undertaken when an invoice is in question.
James’ troubleshooting tips
· Having some issues with Director? Try clearing the computer’s cache, which gets rid of old saved website data and allows you to download fresh info. Here’s a useful website with instructions for how to clear the cache.
· Remove the non-essential columns on the Director dashboard. This allows you to focus on the key information that is important to your specific tasks and business goals.
· Forgotten your password? It’s surprisingly common. Just use the ‘I forgot my password’ option on the Director log in screen.
The Teletrac Navman system offers a whole lot more than just a dot on a map. Attend some of our free training to see what else you can get out of the system, to maximise your return on investment. By understanding the features better, you can improve many internal processes, such as invoicing, processing time sheets and fulfilling health and safety regulations.
If you want to learn more about Teletrac Navman post-sales support, reach out to us on 0800 447 735