Challenge:
Clyne & Bennie Plumbing & Electrical, a leading provider of residential and commercial Trade services in Christchurch, has built a stellar reputation over 70 years. With a highly mobile service team and a commitment to exceptional customer service across the city, the company faced challenges in:
- Efficiently dispatching service teams to reduce travel times and fuel use
- Providing real-time updates to customers about arrival times and delays
- Managing unauthorised after-hours vehicle use
- Preventing theft of vehicles and assets with heightened security risks post-earthquakes
- Keeping accurate records of time on-site for billing and resolving disputes.
Managing Director,Martin de Gouw, knew that addressing these inefficiencies was essential to sustaining the company’s high service standards and improving cost management.
Losing ten minutes here and there isn’t acceptable to us or our clients so we’ve been able to increase our efficiencies and make sure that time management is done a lot more accurately. The savings we’ve made in fuel use alone have covered the cost of tracking additional vehicles.
– Martin de Gouw, Managing Director
Solution:
Clyne & Bennie Plumbing & Electrical implemented Teletrac Navman’s fleet management system to bring precision and visibility to its fleet operations. The system provides real-time insights into vehicle locations and detailed reports on fleet usage, empowering the company to optimise its operations.
The benefits include:
- Smarter dispatching: With live GPS tracking, dispatchers assign the closest available team member to a job, reducing unnecessary travel and fuel use.
- Faster customer updates: Real-time location data allows the team to provide accurate arrival times and immediate updates on any delays.
- Transparent and accurate billing: Detailed time and location logs ensure accurate invoicing, helping resolve billing disputes quickly and maintaining trust with customers.
- Reduced vehicle misuse: Vehicle tracking discourages unauthorised use after hours. Legitimate requests for off-hours use are tracked and approved.
- Asset security: The tracking system provides peace of mind against theft, offering real-time visibility and protection for vehicles and equipment.
- Significant fuel savings: Better routing and reduced idling times have led to noticeable fuel cost reductions, freeing up resources for other business needs.
Results:
Since adopting Teletrac Navman, Clyne & Bennie Plumbing & Electrical has achieved significant results, including cost savings, improved time management, and the ability to consistently deliver high-quality service while enhancing customer satisfaction:
- Increased efficiency: Real-time visibility has eliminated wasted travel time, ensuring no valuable minutes are lost.
- Cost savings in fuel: Reduced fuel consumption has improved profitability. The system’s fuel savings alone have covered the cost of tracking additional vehicles, making it a highly valuable investment.
- Improved customer service: Faster response times and transparent time tracking strengthen client trust and satisfaction.
- Enhanced asset security: Real-time tracking deters theft and ensures assets are where they should be.
- Stronger compliance: Automated alerts for servicing, warrants, and registrations keep the fleet running reliably and efficiently.
- Better team accountability: Staff have become more responsible with vehicle usage, improving overall efficiency.
James Cowles – Director, Clyne & Bennie Plumbing & Electrical also highlights the outstanding support provided by Teletrac Navman. Whenever questions arose, the Teletrac Navman team was readily available with local expertise to guide Clyne & Bennie Plumbing & Electrical through solutions, ensuring the system delivered maximum value.
About Clyne & Bennie Plumbing:
Clyne & Bennie Plumbing & Electrical has built a reputation as a leading Trade service provider in Christchurch, known for delivering exceptional residential and commercial services. With a focus on innovation and operational efficiency, the company continues to lead the way in customer satisfaction and service excellence.